KFC Restaurant In Lagos Tenders Apology To Physically Challenged Customer, Debola Daniel Over Discrimination

The KFC outlet at the Murtala Muhammed International Airport (MMIA) in Lagos State has tendered public apology to the physically challenged X user, Debola Daniel, who alleged that a security guard at the outlet on the airport premises refused to grant him access to their facility because of his disability. 

SaharaReporters earlier reported that the Federal Airports Authority of Nigeria (FAAN) in a statement by the Director of Public Affairs and Consumer Protection, Mrs Obiageli Orah, ordered the immediate closure of KFC outlet at the airport over Daniel’s allegation.

Daniel in a series of posts on X on Wednesday alleged that a security guard at the KFC outlet on the airport premises refused to grant him access to their facility because of his disability. 

He wrote, “Today I chose KFC - what a colossal mistake. I entered the restaurant with four other travel companions consisting of my brothers and wife. The security personnel at KFC, Samuel, greeted me by name as I've been there multiple times.

“Just as we were about to sit, the lady at the till - who was apparently the manager - called out loudly, ‘NO WHEELCHAIRS ALLOWED.’”

In a statement issued on Thursday in reaction to Daniel's allegation, KFC while apologising to him, said that it had embarked on efforts to address the situation, saying that the incident was not a reflective of its standards.

The statement read, “KFC is unwavering in our stance against bias or discrimination in any form, with inclusivity and respect as non-negotiable pillars of our values. 

“However, this recent incident has underscored the pressing need for immediate action. We have embarked on efforts to address the situation and extend apologies and deeply regret the frustration and distress experienced by our guest.

“In response, we are urgently implementing sensitivity training for all our employees. This incident is not reflective of our standards, and we will act swiftly to rectify it. 

“We are actively exploring solutions to equip our team members and establishments better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest.”